Privacy Policy j34d — User Data Protection
Last updated: 1 January 2026
This policy explains how j34d collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read it carefully before registering or using our services.
1. Information We Collect
When you register or use the j34d platform, we collect various types of information to keep the platform running smoothly and provide a secure experience for all users.
Account Information
This includes your username, encrypted password, email address, phone number, and any additional information provided during registration or when updating your profile. This information is used to verify your identity and ensure account security.
Device & Browser Information
When you access j34d, our systems automatically record technical information such as device type, operating system, browser version, IP address, and time zone. This information is used to detect unauthorised access attempts and improve platform compatibility across devices.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we may collect the account holder name, bank account number, or e-wallet ID required for the transaction. j34d does not store full credit card details — all sensitive payment data is processed through secure, encrypted payment channels.
Usage Data & Activity
We record game history, transactions, login times and general activity on the platform. This data is used to detect fraud, resolve transaction disputes and understand usage patterns for service improvement purposes.
2. How We Use Your Information
J34d uses the information collected for the following purposes:
- Account management — process registrations, verify identities, and enable secure access to the platform.
- Transaction processing — handle MYR deposits and withdrawals accurately and securely.
- Platform security — detect and prevent fraud, unauthorised access, and activities that violate our Terms of Service.
- Customer Support — allows the j34d support team to assist you with any account or transaction-related issues.
- Legal compliance — meet applicable Malaysian legal requirements, including financial transaction record retention obligations.
- Service improvement — analyses aggregated (not individual) usage data to improve user experience and platform performance.
J34d does not use your personal information to sell to advertisers or any third parties unrelated to platform operations.
3. Cookies & Session Tracking
The j34d platform uses cookies and similar session-tracking technologies to ensure core platform functions work correctly. These cookies allow the system to recognise your login session, store language preferences and maintain your game state or betting slip across pages.
Types of Cookies Used
- Session cookies — are temporary and deleted automatically when you close your browser. Used to keep your active session logged in.
- Preference cookies — store preferences such as language selection and display theme for a more comfortable experience on future visits.
- Analytics cookies — used internally to understand how users interact with the platform, for improvement purposes. This data is not shared with external advertising parties.
You can manage or disable cookies through your browser settings. However, disabling session cookies may affect your ability to log in and use core functions of the j34d platform.
4. Data Storage, Security & Sharing
Data Security
All personal information held by j34d is protected using encryption both in transit (SSL/TLS) and at rest. Access to user data is restricted to staff who require it to carry out legitimate operational duties. All personnel with access to user data are bound by strict confidentiality obligations.
Data Retention
Account information is retained for as long as your account remains active. Following account closure, certain records — particularly those relating to financial transactions — may be kept for a period required under Malaysian law. Data that is no longer needed will be securely deleted or anonymised.
Third-Party Sharing
J34d does not sell or rent users' personal information to any third party. Information may be shared only in the following limited circumstances:
- Payment service providers that process MYR deposits and withdrawals on behalf of j34d, subject to strict confidentiality agreements.
- Competent authorities where j34d is required to do so by court order or applicable Malaysian law.
- Parties involved in identity verification for fraud prevention and financial authority compliance purposes.
5. User Rights & How to Contact Us
Access Rights & Corrections
As a j34d user, you have the right to request a copy of the personal information we hold about you. If you find any information that is inaccurate or outdated, you may update your profile details directly through your account settings, or contact our support team for further assistance.
Right to Erasure
You may request deletion of your personal data by contacting us via our support email. Please note that deletion requests may not be fully fulfilled where there is a legal obligation to retain certain records, or where the data is required to resolve any outstanding disputes or investigations.
Privacy Policy Changes
J34d reserves the right to update this Privacy Policy at any time. Registered users will be notified of any significant changes via in-platform notifications or email. The "Last updated" date at the top of this page reflects the most current version of this policy. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.
Contact Support Team
For any privacy-related enquiries, data access requests or complaints regarding the handling of your personal information, please contact us at: [email protected]. Clearly state the subject of your enquiry and the relevant account username to help us respond promptly. You may also visit FAQ page us for quick answers to common questions.